Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about Perfectarto products, orders, and services
🛒 Ordering & Pay
● How do I place an order?
○Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order
●What payment methods do you accept?
○We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securel
●Can I modify or cancel my order
□Orders can be modified or cancelled within 2 hours of placement. After that, please contact us immediately as we may have already started processing your orde
●📦 Shipping & Delive
○How long does shipping tak
□ (Senegal): 2-5 business da
□West Africa:5-10 business da
□ International: 7-21 business days depending on destination
●Do you offer free shipping
□ Yes! We offer free shipping within Senegal for orders over 50,000 CFA
. International shipping costs are calculated at checkout
●How can I track my orde
□ You'll receive a tracking number via email once your order ships. You can track your package on our website or the carrier's websit
●What if my package is lost or damage
□ We're fully responsible for lost or damaged packages. Contact us immediately, and we'll send a replacement or provide a full refund.
🎨 Products & Quality
●What materials do you use for your artwor
□We use high-quality materials including premium paper, canvas, and eco-friendly inks. All products are designed to last and maintain their vibrant color
●Can I see a preview before my custom order is printe
□ Absolutely! For custom orders, we provide digital proofs for your approval before printing. You can request changes until you're completely satisfie
●What sizes are available
□We offer various standard sizes from small (8x10") to large (24x36"). Custom sizes are also available upon request.for some of our products
●Are your colors accurate to what I see online
□We strive for color accuracy, but monitor settings can affect how colors appear. If you're not satisfied with the colors, we offer returns within 14 day
🔄 Returns & Exchang
●What's your return POLICY
□We offer 14-day returns for items in original condition. Custom and personalized items are non-returnable unless defective
●How do I return an item
□Contact us at Perfectarta@gmail.com with your order number. We'll provide return instructions and a prepaid shipping label if applicable
●How long do refunds take
□Refunds are processed within 3-5 business days after we receive your returned item. The refund will appear on your original payment method
🎨 Custom Or
●Do you create custom artwor
Yes! We love creating personalized artwork. Send us your ideas, photos, or concepts, and we'll provide a quote and timelin
●How much do custom orders costs
□Custom pricing depends on size, complexity, and materials. Basic custom designs start at $25, with more complex pieces priced accordingl
●How long do custom orders take
□Custom orders typically take 5-10 business days, depending on complexity. Rush orders may be available for an additional fee
💼 Wholesale & Bulk
●Do you offer wholesale pricin
□Yes! We offer special pricing for bulk orders (10+ items) and wholesale accounts. Contact us for a custom
🔧 Technical Support
●I'm having trouble with the website. What should I do?
□Try refreshing the page or clearing your browser cache. If problems persist, contact us with details about the issue and your browser/device information
●How do I create an accoun
□Click "Account" in the top menu and select "Create Account." You'll need to provide an email address and create a password
●●Still Have Question
●●Can't find what you're looking for? We're here to hel
📧 Email: Perfectarta@gmail.com
⏰ Response Time: Within 24 hou
Thank you for your trust in perfectarto. ☺️